This value-based option is ideal when business hours remote support is what you need. With our bronze support plan, you will receive unlimited remote support during normal business hours from an ASC engineer. Plus, you’ll have access to our secured website portal, where you can download the latest CPC software revisions and updates. Get bronze support to have ASC in your back pocket whenever you need help.

• ASC website access for CPC software revision/license updates.
• Unlimited telephone support.
• Unlimited email support.
• Remote desktop support if equipment be connected to the internet.
• Monthly webinar CPC training.

Silver Support is our most popular support level. This plan includes ASC’s best-in-class on-site preventative maintenance, as well as unlimited remote support and CPC software revisions and updates. Preventative maintenance will be performed by an experienced ASC service technician, and will include a full report and equipment maintenance evaluation. Calibration may also be added, as an option. We recommend this plan for companies that run production equipment and need to avoid unscheduled downtime.

• ASC website access for CPC software revision/license updates.
• Unlimited telephone support.
• Unlimited email support.
• Remote desktop support if equipment be connected to the internet.
• Monthly webinar CPC training.
• Preventive maintenance service – One (1) annual site visit by ASC service technician(s) to provide preventative maintenance service on your equipment.

Our Gold Support plan is our highest support level. It includes a two day visit from an ASC engineer, as well as our best-in-class on-site preventative maintenance, remote support, and CPC software revisions and updates. Your engineering visit is yours to use as you see fit. Want training for your operators? Advanced troubleshooting on your equipment? Programming for your controls? With Gold Support, our engineer will be ready and able to solve your most challenging issues.

• ASC website access for CPC software revision/license updates.
• Unlimited telephone support.
• Unlimited email support.
• Remote desktop support if equipment be connected to the internet.
• Monthly webinar CPC training.
• Software modifications including up to eight (8) hours programming preformed remotely at ASC.
• Spare parts material allowance of $500.00 annually.
• Preventive maintenance service – One (1) annual site visit by ASC service technician(s) to provide preventative maintenance service on your equipment.
• Annual engineering visit – One (1) annual site visit by ASC controls engineer for up to two (2) days. The engineering visit can be used for any of the following tasks:
  • Electrical and mechanical troubleshooting
  • Software troubleshooting
  • Programming changes
  • CPC training

For those times when you need something not on the list, we offer our custom support plan. Let us know what you’re looking for and we’ll come up with a plan that best suits your needs.

Here are some of the options you can add to your custom support contract.

• Temperature uniformity survey
• Non-destructive testing
• Cooling system cleaning
• Thermocouple gland replacement
• CPC Programming
• Equipment reserve study
• Spare parts allowance